Support Fee Policy – Clear & Transparent Pricing

At Star-Link Group, we believe in delivering exceptional customer support with clear and fair pricing. Whether you’re starting your first network installation or need ongoing IT assistance, our support fee policy is designed to keep you informed and confident in what you’ll receive. Support service refers to remote support only; we do not provide onsite support at this stage.

Pre-Sales Support

Before making a purchase, you can take advantage of our complimentary pre-sales services to ensure you select the right solution for your needs:

✅ Product Recommendations – Expert guidance to choose the ideal products for your project.

✅ Project Consultation – Professional advice to ensure a smooth and efficient rollout.

✅ Webinars, Workshops, or Online Training – Gain knowledge from industry experts. We offer bonus points and entry into a lucky draw for clients who attend our webinar and complete selected tasks.

Other services available with an low Additional Fee:

Heatmapping Services – Detailed network heatmaps to guarantee optimal device placement and performance.

For larger or more complex project designs – a small fee may apply since they require extra time and resources. Don’t worry—we’ll always let you know in advance once we’ve reviewed the information we need.

Post-Sales Support – Clear & Competitive Rates

Our post-sales technical support ensures your devices are installed, configured, and maintained for peak performance.

A) If all devices are purchased from us:

✅ Free Configuration (first project only, if required by client)

✅ Free RMA (Return Merchandise Authorisation)

✅ Free Ongoing Technical Support Provided During our business hours

B) If device is purchased from another supplier, the support fee applies 

(This also applies when, in a project, not all devices are purchased from us.)

We provide affordable remote support for quick troubleshooting and network configuration services. Our support fees are as follows: