Return Authority Form - Star-Link Group

Customer Details

First Name*

Last Name*

Company/ Entity Name

Contact Email Address*

Contact Phone Number *

Product Details

Order Number / Invoice*

Date of purchase*

Brand*

Serial Number*

Reason for Return*

Devices Dead On Arrival (Not damaged or lost)

Devices no longer working

Note, if device has been damaged or lost during delivery, please contact us immediately and we can lodge Transit Cover Claim for you.

Detailed description of the fault or problem *

(Please indicated in details any steps you have taken to diagnose the problem or rectify the issue. If the unit failed after specific set of circumstances occurred.)

Upload Files

file upload

(Please provide photos, videos or any other relevant documents to demonstrate the issue. We suggest you to take a short video which clearly demonstrate the connections of devices, change of light colors if possible.

Drop files here or

Accepted file types: png, gif, jpg, doc, xls, ppt, pdf, mpg, mov, wmv, Max. file size: 256 MB.