Frequently Asked Questions
Quick answers about ordering, payments and choosing the right networking equipment.
Orders
Ordering, account changes and delivery tracking.
How do I place an order?
Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you’re ready to begin the checkout process.
How can I cancel or change my order?
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t been processed or shipped, you can make changes to it.
How do I track my order?
Tracking your order is simple and easy to do. We will send you an email letting you know once your order has been shipped. You can log into your account and find all your order information. Click on “My Orders” and click on “View Details” and you can click on “Track” to find out where your package is. You can also submit a ticket to find out about your order.
Do I need an account to place an order？
Nope, you don’t need to have an account to place an order with Star-Link Group. You can simply shop, add items to the cart, and check out. When you place your order, you can provide an email address for order confirmations so you can track your order. Doing so won’t create an account and it won’t result in a subscription to e-mail newsletters unless you choose to subscribe.
Who should I to contact if I have any queries?
Questions to Star-Link Group should be submitted only via the Contact Page on the Star-Link Group website. Information on the Call will be updated regularly on the Star-Link Group website and will include answers to all questions that have been submitted to the Star-Link Group. It is therefore strongly recommended to regularly consult the website.
Payments
Payment options and online purchasing information.
What payment methods are accepted?
We prefer EFT bank transfers. We also accept debit cards and major credit cards: Visa, MasterCard and Paypal. For payment details please refer to Payment page.
Is Buying online Safe?
There are thousands of websites to go shopping on the internet, many with thousands more independent sellers. The majority of these are perfectly legitimate, but spotting the fraudulent ones takes a bit of research.
Wi-Fi & Networking
Practical product guidance for home, outdoor and business networks.
How can I improve wireless coverage at home or in the office?
For reliable wireless coverage, consider using a smart WiFi signal booster (AP) or WiFi mesh system (EW Series). These devices eliminate dead zones and extend your coverage seamlessly. You can buy a signal booster online from Star-Link Group for fast, easy setup.
What’s the best device for boosting WiFi outdoors?
A best outdoor WiFi extender or outdoor wireless access point can dramatically improve your signal range in open spaces. Check out our top-rated outdoor WiFi devices for long-range performance and durability.
Which is the best smart WiFi router for a home office?
A high-speed internet router like the Ruijie Reyee series offers excellent performance for remote work, streaming, and smart device connectivity. Explore our smart routers online.
Are there reliable routers for business environments?
Yes, our wireless business routers are built for security and scalability, offering a secure office WiFi solution that supports multiple users and high traffic.
What’s the difference between indoor and outdoor access points?
Indoor access points are designed for secure, fast WiFi inside homes or offices. Outdoor access points are weatherproof and ideal for long-distance, open-area coverage. Shop our best indoor and outdoor access points for every scenario.
What are the benefits of using business-grade access points?
Business access points provide better coverage, manage multiple users, and come with smart features like traffic prioritization. Discover our top-rated network access points for smart offices and modern homes.
What’s the difference between managed and unmanaged network switches?
Managed switches offer advanced features like VLANs and traffic control, perfect for larger networks. Unmanaged switches are plug-and-play and ideal for small setups. Find both options in our network switch collection.
Why choose a smart managed switch for your network?
A smart managed network switch gives you better performance, monitoring, and control over your traffic. Ideal for offices and enterprise use, our top performance switch devices help ensure smooth operations.
What is a wireless bridge, and do I need one?
A wireless network bridge connects two distant networks without physical cables—perfect for large properties or remote buildings. Check out our top-rated WiFi bridges for seamless long-distance connectivity.
Where can I buy PoE power injectors online?
Shop for reliable PoE power injectors online at Star-Link Group. These devices provide both data and power to your access points or IP cameras over a single cable. Browse the range here.
What is the advantage of using Ruijie Reyee devices?
Ruijie Reyee offers lifetime free cloud but guaranteed security, easy network configuration via SON (Self-Organizing Network), with rich enterprise grade features, 5-year warranty for NBS series switch and 3-year warranty for the rest of the devices.
What Star-Link Group can offer?
Professional technical support from Pre-Sales to Post-Sales, webinar and online training.
Still need help?
Our sales and support teams are ready to assist.