Warranty & Return

Return Policy

We are committed to providing high-quality products and excellent service. If you are not completely satisfied with your purchase, our return policy is designed to be straightforward and fair.
  1. Returns for Defective Products
If your product is faulty due to manufacturing defects or arrives damaged, we will gladly offer a replacement, repair, or refund under the following conditions:
  • Eligibility: Claims must be made within 14 days of receipt.
  • Condition: The product must be returned with all original packaging, accessories, and documentation.
  • Assessment: Returned items will be inspected to confirm the defect. In some cases, we may require photos or videos of the defect before authorising a return.
  • Resolution: Once confirmed, we will provide one of the following:
    • Replacement of the defective item.
    • Repair (if applicable).
    • Full refund (if replacement/repair is not possible).
Return shipping costs for defective products will be covered by us.

2. Returns for Non-Defective Products (Change of Mind or Incorrect Order)

If you wish to return a product that is not defective (e.g., ordered the wrong model, no longer required), we may accept the return under the following conditions:
  • Notification: Return requests must be submitted within 14 days of delivery.
  • Approval Required: All change-of-mind returns must be approved in advance.
  • Condition: The product must be:
    • Unused and in original, resalable condition.
    • Returned with complete packaging and accessories.
  • Restocking Fee: A restocking fee varying from 15% to 45% may apply.
  • Shipping: Return shipping costs for non-defective products are the responsibility of the customer.
We reserve the right to reject any return that does not meet the above criteria.

Other criteria for return

All devices also need to meet all the following criteria to be returned:
1. There is no physical damage or liquid damage that can be found on the device. There is no damage because of incorrect use of voltage supply or source.

2. There is no modification has been made to the device.

3. The original completed sales package is required and there is no damage to the package. There are no missing parts (including instruction manuals, installation kits, warranty forms etc). Complete serial number is required.

4. You will need to obtain a RAN (Return Authorization Number) before returning the device.

5. You will need to attach a copy of the original tax invoice for the item.

Warranty period

Warranty on all devices will be in line with the warranty period offered at the time of purchase.

1. Ruijie Reyee products (Excluding Clearance items) – 3 years
(Check with us for other Ruijie enterprise-level order base products)

2. Ruijie Reyee NBS products – 5 years

3. Passive PoE Adapters for Wireless Bridge – 1 year 

RAN (Return Authorization Number)

To obtain a Return Authorization Number, please fill out a Return and Warranty Form. You are required to obtain a RAN before returning any devices to us. RAN is valid for 7 days only, any item sent after the seven days after issuing day will not be accepted by us.

Return Process

1.Firstly, you need to submit a Return and Warranty Form on this website or email us (sales@ star-link.net.au). After we assess the case, we will contact you through email and issue you with an RAN, and advise you of the postal address for you to send items back.
2. You must print / clearly write the RAN (Return Authorization number) on the delivery label and provide a copy of the original tax invoice when returning the items. If a RAN cannot be identified, we won’t be able to accept delivery of the returned devices.
3.You will be responsible for all relevant costs incurred in returning the devices to us for repair, replacement, or refund.
4. A RAN is only an authorization for you to return devices to us for evaluation.
We do not guarantee credit, repair, or replacement by issuing a RAN.
5. Star-Link Group will check and test the device, and the manufacturer will get involved to determine whether the product meets the requirements for warranty replacement. We will let you know the outcome of the decision and the reason for it. If no fault is found, the device will be returned to you and a freight cost will be charged.
If the unit is tested faulty, a replacement device will be sent to you. If no replacement device is available, a credit or refund will be issued to you. You will be responsible for all costs incurred in returning the replaced devices. Once devices are ready, you will be advised of the delivery cost in advance. The replacement device will be dispatched back to you at your risk once payment is received and cleared.
6.The whole process may take up to 28 days, although in most instances the process is much faster, between 1 to 2 weeks.