Warranty & Return - Star-Link Group

Warranty and Return Policy

Before returning any product to Star-Link Group, please review the process below. All warranty and return cases must be approved first, and a Return Authorization Number (RAN) is required before any item is sent back.

Start Return and Warranty Form Email Support@star-link.net.au

What you need to know before returning a product

Defective products

If a product is faulty due to a manufacturing defect or arrives damaged, we will assess the case for repair, replacement or refund.

Claims should be made within 14 days of receipt.
Photos or videos may be requested before approval.
Original packaging, accessories and documentation should be kept.

Change of mind or wrong order

Non-defective returns must be approved before the product is sent back.

Items must be unused and complete.
Original packaging is required.
Restocking, handling or freight charges may apply.

Return condition

Returned products must be suitable for assessment and resale where applicable.

No physical, liquid or voltage-related damage.
No modification to the device.
Serial number and product labels must remain intact.

Return Authorization Number

A RAN is required before returning any item to Star-Link Group.

Submit the form first.
Wait for our approval and return instructions.
Clearly mark the RAN on the parcel.

Return process

1Submit requestComplete the Return and Warranty Form with order details, fault description and supporting photos if needed.

2Wait for reviewOur team will assess the request and issue a RAN if the return is approved.

3Return the itemSend the item back only after approval, with the RAN clearly marked on the parcel.

Warranty period guide

Ruijie Reyee productsWarranty follows the period offered at the time of purchase. Most standard Reyee products are covered by the listed product warranty.

NBS switch productsNBS products may have a longer warranty period depending on the product model and purchase terms.

Clearance or special itemsClearance, discontinued or special-order items may have different warranty or return conditions.

Full detailed terms

Defective products

If your product is faulty due to manufacturing defects or arrives damaged, we may offer a replacement, repair or refund after assessment.

Claims should be submitted within 14 days of receipt.
The product should be returned with original packaging, accessories and documentation.
Returned items will be inspected before a resolution is confirmed.

Non-defective returns

Returns for incorrect orders or change of mind must be approved by Star-Link Group before being sent back. Items must be unused, complete and in suitable condition.

Warranty assessment

Warranty does not normally cover physical damage, liquid damage, incorrect voltage supply, modification, missing labels or misuse.

RAN validity

A Return Authorization Number is required before returning goods. The RAN is valid for 7 days unless otherwise confirmed by Star-Link Group.